India is Primed for the ChatBot Revolution
On my way to work in Bangalore last week (I’m an intern at a chatbot company), I was listening to Radio One, an Indian radio station, when I heard an ad for a competition. At first, I didn’t think much of it. Phone-in radio shows are nothing new in India. But then the radio show host said something curious: “WhatsApp us your messages at…”.
I realized that, in India, WhatsApp isn’t a feature or an app like Uber or Swiggy but rather a basic utility like Internet or cell reception.
While those in the Western world were first exposed to the Internet through web pages on the desktop, Indians came online through WhatsApp. Today, if you want to stay in touch with your family and friends, you need WhatsApp.
The phrase “WhatsApp me” has replaced the phrase “call me” or “message...