Tuesday, May 28

Tag: customer service

McDonald’s Acquires AI startup Dynamic Yield in a $300 million deal
ACQUISITION

McDonald’s Acquires AI startup Dynamic Yield in a $300 million deal

McDonald’s Corporation (McD) has acquired an AI-based startup Dynamic Yield in a $300 million deal. Dynamic Yield is a leader in personalization and decision logic technology. With this acquisition of Dynamic Yield, McDonald’s builds on its first technology acquisition for growth.  McDonald’s will utilize this decision technology to provide an even more personalized customer experience by varying outdoor digital Drive Thru menu displays to show food based on time of day, weather, current restaurant traffic and trending menu items. The decision technology can also instantly suggest and display additional items to a customer’s order based on their current selections.    This will enable McDonald’s to be one of the first companies to integrate decision technology into the custome...
Whatsapp Will Provide 24/7 Customer Support on Its Payment Services in India
News

Whatsapp Will Provide 24/7 Customer Support on Its Payment Services in India

WhatsApp which has over 200 million users in India is working on to set up a 24-hour customer support for its payments services that are rolled out in India in the coming weeks. The leading chat app will provide support through e-mails as well as a toll-free number. "We will provide 24-hour customer support in English as well as three Indian languages- Hindi, Marathi and Gujarati. Payments users can also contact the support team via e-mail and a toll-free number (when the service is rolled out in India)," WhatsApp spokesperson said. While WhatsApp is yet to announce the official date of launch of its UPI-based payments service, industry watchers expect an announcement to come in the next few weeks. Almost one million people are "testing" WhatsApp's payments service in India, which ...
HDFC Bank Launches Chatbot Eva For Customer Services
News

HDFC Bank Launches Chatbot Eva For Customer Services

HDFC Bank announced the launch of an electronic virtual assistant (EVA), an artificial intelligence-driven chatbot, for customer services. Eva is India's first AI-based banking chatbot and can answer millions of customer queries across multiple channels instantly, HDFC Bank said in a statement. Eva can assimilate knowledge from thousands of sources and provide answers in simple language in less than 0.4 seconds, it said. "Within the first few days of its launch, Eva has answered over 1 lakh queries from thousands of customers from 17 countries across the globe," it claimed. With the launch of Eva, it said, bank's customers can get information on its products and services instantaneously and it also becomes smarter as it learns through its customer interactions. Going forward, E...