Tuesday, May 21

Tag: customer care

How Businesses Can Help Their Customers Find The Information They Need
BUSINESS

How Businesses Can Help Their Customers Find The Information They Need

In today’s highly competitive world, businesses must provide customers with the information they need to make purchase decisions in their favor. If they don’t, customers will get that information from their competitors and end up buying from them. This translates to loss of business opportunity and, by extension, loss of revenue.  Customers need to be educated about their needs and the solutions available in a timely and accurate manner so they can feel empowered enough to make a purchase decision. There are several strategies that businesses can do to help their customers find the information they need. These include the following, Publishing Information On Websites With advancements in technology, developing and updating business websites has become extremely easy. Bus...
Express Avenue Launches Robot to Enhance Visitors Experience
News

Express Avenue Launches Robot to Enhance Visitors Experience

Express Avenue, run by the Express Infrastructure Pvt Ltd, today launched a robot "EA BOT" aimed at enhancing customer experience of visitors to the shopping mall. The EA-BOT, a five-feet robot, is equipped with 22-inch screen that will help the guests visiting the mall get access to details of stores, directions, deals of the day offered by various shops, a press release said. The 85kg robot will roam around the central atrium of Express Avenue mall located at Royapettah in the city. EA BOT is automatic and has a specific perimeter and travel zone, it said. "I hope EA BOT will be useful for mall guests rather than the excitement factors it carries," Express Infrastructure chairperson Saroj Goenka said. British Deputy High Commissioner Bharat Joshi, Australian Deputy Consul...
‘112’ To Soon Become Single Number For All Emergency Services
News

‘112’ To Soon Become Single Number For All Emergency Services

NEW DELHI: People will soon have to dial just a single-number '112' for help during emergency situations such as availing services of police, ambulance and the fire department. The proposal to have a single number for various emergency services, approved by the inter-ministerial panel Telecom Commission, would be similar to the '911' all-in-one emergency service in the US. All existing emergency numbers will be phased out within a year of rolling out 112, depending upon the awareness about this new facility. "Telecom Commission has accepted Trai's recommendation on single emergency number 112. It will now be drafted by the Department of Telecom and will require Telecom Minister's (Ravi Shankar Prasad) approval. It will be rolled out within months rather than a year," an official s...