Keeping.com™ is a one of a kind support software that works inside Gmail. It takes the form of a Gmail extension that adds excellent helpdesk functionalities to any Gmail or Google App email accounts to allow you and your team to manage Customer Support directly from your current mail inbox without having to use an external helpdesk service or software.
Keeping™ is Geneva, Switzerland based company founded by Vincent Cassar and Daniel Piché with a relatively small and highly dedicated team striving to build the best way for small businesses to manage customer support. They are currently in closed beta with over 1400 businesses signed up as of 1st December 2014, . They keep in continuous touch with start-ups to help them manage their Customer Support which helps regularly fine tune their product. You can register at www.keeping.com/betatester/ for testing.
About the idea:
Vincent Cassar, co-founder, shared his past experiences which lead to the creation of Keeping™ “Customer Support is no easy task! Having started a number of businesses ourselves we are well aware of the challenges to providing quality support to customers. Growing our businesses we needed a simple way for our team to manage customer support efficiently. And we wanted to reduce the time spent responding to requests, without reducing the quality of our answers.
We looked at external helpdesk but we weren’t satisfied. We didn’t like their complexity, their pricing and more importantly the need to migrate our support emails to a third-party provider. Our customers were already emailing us about this problem.
We started talking to fellow entrepreneurs and discovered that we weren’t alone. Others had similar concerns. So, we solved the problem ourselves by developing a simple support system that we would want to use. Because we were already using Gmail to respond to customers, we created an email add-on with helpdesk functionalities.
Our solution provides all the benefits of an external helpdesk without having to migrate your support emails and learn a new system. And because Keeping™ integrates with your current email account, it requires no lengthy training and can be set up in minutes. What’s more, you’ll save time as the system suggests answers to repetitive questions.
In other words, we keep customer support simple. Whether you are a team of two needing to share customers support inquiries or a larger team looking for a more efficient way to manage customer support, Keeping™ will work for you. We started talking to fellow entrepreneurs and discovered that we weren’t alone. Others had similar concerns. So, we solved the problem ourselves by developing a simple support system that we would want to use.”
Features of Keeping™:
Keeping has a number of superior advantages in comparison to regular outsource help desk and is truly a unique software service platform. We got a sneak peek at some of their great new features
1) Total Unanswered:
In keeping you will find the total no. of unanswered mail (see pic above) . Clicking on unanswered mail section, you can reply quickly using the “Auto response button” .
2) Assigned to Me:
Customer support should involve everyone in your organisation and Assign to Me is a great option Keeping™ provides for this requirement. Assign to Me works wonders for team collaboration, allowing other team members to reply immediately to unanswered emails quickly. You can assign any mail to any person for reply ( see pic below)
3) Shared Accounts:
You can share your account with a reliable member, who can take care during your non-availability . Because Keeping™ works directly inside your Gmail account, you benefit from the world class security measures from Google.
4) Insightful Reports:
Keeping™ lets you measure important metrics so that you can improve how well you assist customers over time. See how many support inquiries you’ve received and how quickly you’ve responded. Drill down by date and monitor your team’s performance.
In Summary lets recap why you should use Keeping™ :
Simple to use
By removing many of the ‘never used’ features found in traditional helpdesks, they have created an alternative that is simple to use and needs very little training. If you can use Gmail you can use Keeping™.
Secure & Private
Because Keeping™ works directly inside your Gmail account, you benefit from the same world class security and privacy measures you expect from Google.
Designed for Team Collaboration
Customer support should involve everyone in your organisation. They have created Keeping™ to allow for true collaboration directly within each of your team’s Gmail accounts.
Many helpdesk providers lure you into using their product with a free trial that become expensive over time. They have a simple and competitive pricing which doesn’t limit you in terms of number of users or volume.
Check out Keeping™ for more.
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