Friday, June 21

SaaS Unicorn Freshworks Launches its Second India Office at Bengaluru

Customer engagement software company Freshworks launched its second India office at Bengaluru. This unit will act as a second engineering center and will be focussed on building new platforms and to dedicate more resources to its data science requirements.

The SaaS unicorn is preparing for scale – and handling a larger customer base will require the extra hands onboard. This will also help the company to go upmarket and win over bigger deals.

“Speeding up product development and enhancing our AI/ML capabilities will be the prime focus as we continue to invest in nurturing niche engineering proficiencies. Bangalore will strengthen our Platform Services, Data Science, Data Platforms and Site Reliability Engineering teams,” said STS Prasad, Senior Vice-President of Engineering at Freshworks.

The company has also appointed Suman Gopalan as its Chief Human Resource Officer to lead its talent strategy. The team of experts in the Bangalore wing will build platforms from scratch and bring innovations to the table.

Freshworks will focus on building further expertise in Distributed Systems, Big Data Engineering, Machine Learning and Data Visualization as stated by the company.