Minutes after Pixr8 published Mobikwik’s launch of Digital ticketing for Mumbai Metro One and shared it on our twitter account, some Mobikwik customers reported that some money went missing in their Mobikwik Wallet.
Have a look:
यहां देखे pic.twitter.com/kmgaQhNMNC
— irfan anjum (@irfananjum7861) September 29, 2017
MobiKwik, has lost over Rs 19.61 crore due to a technical glitch apparently in its own online payment system.
Company officials said the money was allegedly deducted from the firm’s own corporate account during online transactions made by some individual customers using the wallet for different recharges and bill payments.
In his complaint, Lokesh Rajpal, general counsel of MobiKwik, alleged that certain people took advantage of the technical glitch and transferred money from the wallet to different accounts.
“Anybody can transfer the amount from his or her mobile wallet to bank account. And, taking advantage of the technical glitch, some people transferred money to different accounts,” Rajpal stated in the complaint.
“Prima facie it seems to be a technical glitch. We have started investigation into the matter and are trying to find out if there is any fraud involved,” said inspector Anand Yadav, in charge of the cybercrime cell.
“We reassure our customers that users’ data and money are safe and secure, and nothing has been compromised. We have taken immediate action by lodging an FIR with the Gurgaon police’s cyber cell.” said Mobikwik spokesperson Suresh Vaidyanathan.
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