Travellers should get ready as now robots may soon greet them at airports. The very first Artificial Intelligence-based Indian robot called “RADA” stationed at Tata Sons-Singapore Airlines JV airline Vistara will be deployed to address customer queries while entertaining them at the Delhi airport terminal 3 lounge from July 5.
Touted as the maiden AI based first robot of its kind, Rada has been conceived, designed and engineered by a team of technology experts from Tata Innovation Lab Envisioned under Vistara’s Innovation initiative.
Vistara CEO Leslie Thng said
With RADA, we aim to change the way people interact and fly with an airline. We will be developing ‘RADA’ based on customer feedback and equipping it with the most effective features in the time to come. Our steadfast focus remains to be on delighting customers across all touchpoints, and we’re confident that ‘RADA’ will help us take the ‘new feeling’ to the next level.
Rada has been created on chassis of four wheels that allow a 360-degree rotation. There are inbuilt cameras for cognitive interaction and an effective voice technology.
Vistara Airline in with its commercial operations in India on January airline said in its official statement,
“It greets customers and interacts with them using basic hand movements, and is capable of moving around in the lounge on predefined pathways. Additionally, it can engage with kids and adults alike by playing games and other multimedia content such as songs and videos.”
The robot has been intuitively designed in such a manner that it will greet customers using hand movements. Moreover, RADA is also capable of moving along predefined pathways engaging young and adults alike by playing games or other multimedia content.