E-commerce premium post-purchase customer engagement platform Narvar has secured funds amounting to $30 million in a funding round. The round was led by US-based venture capital firm Accel along with participation from Salesforce Ventures, Scale Venture Partners and existing investors Battery Ventures.
With this funding round, the company is aiming to scale its India business over the next 3 years. It expects to onboard its first set of e-commerce and retail clients by the end of September in keeping with the festive season.
As a part of the development, Ryan Sweeney, partner at Accel, will join Narvar’s board. As of now, the company has worked with over 500 international retailers to build their customer engagement platforms for customer service and post purchase experience providing its services to over 300 million customers across the globe.
“We see a great growth opportunity in India and have established our platforms for the country. We will direct a significant part of our investment towards data analytics and grow our R&D in Bangalore as also expand on our product technology,” said Amit Sharma, founder and CEO, Narvar.
The various brands that the firm works with include Patagonia, Gap, Levi’s, Macy’s, TUMI and Sephora globally. Narvar was founded in 2012 which is a personalized SaaS (software as a service) platform. It offers delivery tracking analytics, delivery notifications, returns management, seamless feedback collection and timely customer communications for firms in the retail and e-commerce space.
Narvar claims to have provided services to nearly 5 billion customer interactions across 38 countries and in 50 languages. The company’s revenues are increasing since the last 12 months.