AI startup Observe.AI has reportedly raised $8 million in Series A funding round. This particular funding round was led by Nexus Venture Partners.
The round also saw the participation of various investors including MGV, Liquid 2 Ventures, Hack VC and existing investors Emergent Ventures and Y Combinator.
Being stuck on the phone with call centers is sometimes not bearable. The basic purpose of the company behind raising these funds is to develop an artificial intelligence system and make the experience more bearable.
Swapnil Jain, founder and CEO of Observe.AI, said, “We are using the power of AI to make that voice conversation even more delightful by equipping the customer support agent with the tools needed while the call is going on. The agent no longer needs to place customers on hold, or transfer them around; continuous engagement is established until a successful resolution is reached. Our agent-first approach is all about making the job of the agent easier which translates into better productivity and higher customer satisfaction.”
Founded in 2017 by Akash Singh, Sharath Keshava and Swapnil Jain, Observe.AI claims to have one of the largest call centers in the U.S. among its customers.
Its first product is an AI that helps call center employees by automating a range of tasks, from auto-completing forms for customers to guiding them on next steps in-call and helping find information quickly. Observe.AI basically empowers call center agents to do their jobs better.
The company has an aim to introduce ‘voicebots’ before March 2020, with a beta launch targeted at the end of 2019. The current employee base of the company is 16, however, the founders are looking to double by the end of this year.