Lately e-commerce sector has seen a boom in India. People are openly accepting it because its more about convenience and save a lot of time. These e-commerce websites often offers lucrative discounts to attract customers, but what is happening at the back-end is fraud.
A similar case of fraud was brought up recently by Indiatimes where a user, Rakesh Chabaria from Mumbai ordered a smartphone online. On 23 December, when the parcel was received, he was shocked to see what was inside.
Rakesh had ordered a phone but what was inside was beyond his expectations. We all have heard some news related to it but he never thought it would happen to him as well.
Inside the box, instead of a smartphone was a big stone!
The package that he received on December 23 was already very untidy and poorly wrapped, indicating that it had already been opened. With a suspicion, when he opened the parcel, he found a piece of rock in it instead of the phone.
It is very disappointing that even after reaching such a stage, these companies are doing nothing in terms of customer satisfaction. They providing huge discounts, but when it comes to service, they lack the very basic.
People have often complained about unexpected delays in getting their orders and even when they reach customer care, all they hear is “We are extremely sorry for any inconvenience caused!”
The youth of the country is crazy about shopping online, but lack of customer satisfaction is one of the factor that is limiting the penetration of these e-commerce websites.
(This development was first reported on Indiatimes)